Find answers to common questions about our commercial refrigeration services
We serve the Greater Toronto Area (GTA) including Newmarket, Toronto, Markham, Richmond Hill, Vaughan, Aurora, and surrounding areas. We provide commercial refrigeration services throughout Ontario.
We offer 24/7 emergency service for all your refrigeration needs. Our regular business hours are Monday to Friday, 8:00 AM to 6:00 PM, but we're available around the clock for emergency repairs and urgent service calls.
For new product purchases and installations, we provide free estimates with no charge for initial consultation and assessment. However, for diagnostic services and troubleshooting existing equipment issues, there is a diagnostic fee. We believe in transparent pricing and will provide detailed quotes before any work begins.
Yes, we are fully licensed and insured. Our technicians hold ODP (Ozone Depleting Substances) certification and 313A Refrigeration and Air Conditioning Systems Mechanic licenses. We carry comprehensive liability insurance for your protection.
Installation time varies depending on the type and size of equipment. A standard walk-in cooler installation typically takes 1-3 days, while wall-type refrigerated displays can usually be installed within a day. We'll provide a detailed timeline during your consultation.
Yes, we install and service equipment from all major manufacturers including Danfoss, Emerson, Copeland, Tecumseh, and others. Our technicians are trained to work with various brands and models.
We work with leading commercial refrigeration brands and can source equipment from various manufacturers based on your specific needs and budget. Contact us to discuss the best options for your business.
Absolutely! We specialize in custom walk-in cooler solutions designed to fit your specific space requirements. We'll measure your area and design a solution that maximizes your storage capacity while meeting your temperature needs.
We recommend quarterly maintenance (every 3 months) for most commercial refrigeration systems. High-use equipment may require monthly service. Regular maintenance helps prevent breakdowns, extends equipment life, and ensures optimal performance.
Our maintenance service includes cleaning condenser coils, checking refrigerant levels, inspecting electrical components, testing temperature controls, lubricating moving parts, and identifying potential issues before they become costly repairs.
Yes, we offer flexible maintenance contracts tailored to your needs. Our contracts include scheduled maintenance visits, priority emergency service, discounted repair rates, and peace of mind knowing your equipment is well-maintained.
If your unit stops working, first check if it's plugged in and the circuit breaker hasn't tripped. If those are fine, call us immediately at +1 416 839 7845. We offer 24/7 emergency service and can usually have a technician on-site within hours.
We provide comprehensive warranties on all our installations. Equipment typically comes with manufacturer warranties (usually 1-5 years), and we offer additional workmanship warranties. Specific warranty terms depend on the equipment and installation type.
Yes, we work with various financing partners to offer flexible payment options for equipment purchases and installations. Contact us to discuss financing options that work for your business.
Service call rates vary based on the type of service, time of day, and complexity. We provide transparent pricing upfront and will give you an estimate before starting any work. Emergency service calls may have different rates than regular business hours.
For new product purchases and installations, we provide free estimates with no charge for initial consultation and assessment. However, for diagnostic services and troubleshooting existing equipment issues, there is a diagnostic fee. We believe in transparent pricing and will provide detailed quotes before any work begins.